The player from Austria filed a formal complaint against Dazzlehand Casino Casino DazzleHand for misusing Merchant Category Codes, which allowed deposits despite an active gambling block on his card. He requested a refund of €250 after the casino denied his request without justification, and he expressed concerns over transparency and regulatory compliance in their payment processes. The Complaints Team was unable to assist further due to the player’s lack of response to inquiries, which led to the rejection of the complaint.
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- Thank you very much for submitting your complaint and I’m really sorry to hear about your issue with Dazzlehand Casino.
- I am writing to formally complain about Casino DazzleHand’s handling of payments, responsible gaming practices, and deceptive customer service.
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Win and withdrawal limits, payment options
Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread. Securing the processing and payment of the withdrawals I initially requested. We start by navigating to the official site and selecting the profile icon to open the sign-in form. We enter the registered email and password, then confirm access with a single action. When credentials are forgotten, we use the recovery link to reset securely.
KYC validation
Return profiles adhere to established rulesets, and we prioritize classic rules when EV is the primary criterion. Interface prompts and rule summaries are concise, aiding quick decisions without distracting overlays. Because of these complaints, we’ve given this casino 701 black points in total. You can find more information about all of the complaints and black points in the ‘Safety Index explained’ part of this review.
- I not want to relapse and lose my money, and normally I wouldn’t have been able to, due to the gambling block.
- As mentioned earlier, since you did not request exclusion directly with the casino or its licensing authority, we are unable to assist further in this matter.
- Plus, with new releases landing every month, there’s always something fresh to discover at Dazzlehand Casino.
- Playson and Evoplay bring accessible interfaces with moderate RTP ranges.
- This casino uses payment processing that does not have the MCC code related to gambling services (7995), and thus intentionally avoids the gambling block that people like me put in place.
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That’s why we’ve partnered with a wide array of trusted payment providers to give you complete flexibility and peace of mind when managing your funds. They just said me that the decision not to issue a refund is permanent and I should not question it any further. I said that I admit my mistake and I would be fine with accepting half of the money, so that I would not have to take legal action against them, and the shell companies that allowed all of this to happen. If you forget your password, use the recovery link on the login page to reset it securely. This process applies equally on both desktop and mobile platforms, allowing you to regain access promptly without creating a new account.
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Deposits credit instantly in most cases, while withdrawals undergo processing before release. Stay tuned — below, we’ll dive into our latest promotions, our diverse game library, trusted payment options, and our feature-packed mobile app that lets you take the thrill on the go. Unless you specifically mention gambling problems to the casino, they have absolutely no reason to deny your deposit or block your account. I am writing to formally complain about Casino DazzleHand’s handling of payments, responsible gaming practices, and deceptive customer service. I have been a registered user on Dazzlehand since 31 July 2025, and I have always complied with their terms and conditions. My account was successfully verified, with all identification documents approved by their support team.
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This casino has a very high value of denied payouts in player complaints with respect to its size. We factor in the number of complaints in proportion to the casino’s size, recognizing that larger casinos tend to experience a higher volume of player complaints. In case anyone doesn’t know, we have been reviewing online casinos for over 10 years, so you can safely trust our experience in this field.
Credentials must match the registered email and password, and session persistence can be toggled where permitted. Password recovery follows an email-based reset with standard safeguards. Unfortunately, if you have lost your balance already, there is no way to refund it.
Player’s withdrawal request is denied.
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